How Jacksonville made its virtual environment more secure

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Jacksonville is the 14th largest city in North Carolina and home to more than 70,000 residents. Jacksonville’s Information Technology Services (ITS) department provides citywide support for all computer, phone, security and geographic information systems through its operations center for over 500 end users.

As the city’s workers became more and more dependent on the ITS department, Jacksonville’s IT director Earl Bunting along with other city officials, decided it was time to refresh the department’s infrastructure to ensure it remained fully functional at all times. It also wanted to give employees access to needed materials, but in a secure fashion.

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