Fès Improves Transparency and Service Delivery with Cloud Power

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As in any modern city, the government of Fès must support a host of civic needs, manage its budget and attract private and foreign investment, all while coping with a population migration from rural areas to the urban core. In 2013, the African Development Bank (AfDB) chose Fès as the pilot city to test the City Dashboard, powered by the Windows 8 operating system and the Microsoft Azure cloud computing platform, and designed to help cities monitor their service performance.

Fès city officials and decision makers can use the dashboard to monitor up to 70 quantitative and qualitative socioeconomic, service-visibility and quality-of-life indicators of urban prosperity and service performance. The city will gather data from local, regional and national govern- ment sources, as well as from NGOs and the private sector, and manage the data with Council member Microsoft’s Azure SQL Database. Fès intends to deploy a public interface for the dashboard, so city residents can use it to monitor or access public services themselves.

With the City Dashboard, decision makers in Fès now have easy, quick, direct access to municipal, national, international, and commercial data – and the insights that they need to make decisions. Fès can build more transparent, more participatory governance, which will make it easier for the city to plan more effectively, attract more private and foreign direct investment, and deliver better services to its residents

After the success of the Fès pilot, the AfDB intends to replicate the program in other cities in Morocco and throughout Africa. The City Dashboard will be a key tool in helping the AfDB identify issues and customize its urban development programs for the greatest impact on the lives and prosperity of urban residents in Africa.