Leicester City Council provides universal public services to the largest city in the East Midlands, UK, with a population of more than 300,000.
Faced with the challenge of funding cuts, rising customer expectations and having to move premises, the council embarked on a business transformation strategy. It needed to take control of its data, enhance customer experience and modernize its ICT infrastructure to support flexible, collaborative working. As part of this modernization program the council looked to replace its Novell email, diary and file and print solution, along with its existing private branch exchange (PBX) telephone system, supporting more than 8,000 unique numbers.
It deployed a solution using Council member Microsoft’s desktop, server, collaboration, unified communications, business intelligence and mapping technologies – replacing the Novell systems with a Microsoft platform.
As a result, efficiencies have been achieved across the council through the adoption of new ways of working and the migration to Microsoft technology. Having documents in electronic format has helped staff access key information quickly and securely, resulting in better service productivity, improved decision making and increased staff sense of worth. The council’s carbon footprint has been reduced through green ICT and collaboration with other agencies has been enhanced through better data management.