Public Safety: Page 9 of 11

Wed, 2015-10-28 22:57 -- Jon DeKeles
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ISO 37120: A yardstick for measuring city performance

In 2014, the International Organization for Standards announced an ISO standard that applies strictly to city performance. The document -- known as ISO 37120:2014 -- establishes a set of open data indicators to measure the delivery of city services and quality of life. It defines common methodologies that cities can use to measure their performance in areas such as energy, environment, finance, emergency response, governance, health, recreation, safety, solid waste, telecommunications, transportation, urban planning, wastewater, water, sanitation and more.

In the table at right we have indicated how the standards related to Safety correspond to the Council’s Public Safety targets identified on the next page.

A visible and engaged police presence is a critical element in deterring crime, as reflected by the ISO 37120 indicators measuring police officers per 100,000 population and response times. However, many cities are finding that it takes more than law enforcement and criminal justice to combat crime. Community involvement, economic opportunities, substance abuse treatment and socially inclusive programs for at-risk individuals have also been shown to reduce crime in targeted areas.

Safety Indicators

Implement optimal instrumentation

Citywide, multi-service communications

Create citywide data management policy

Achieve full situational analysis

Achieve operational optimization

Pursue predictive analysis

Core

14.1 Number of police officers per 100,000 population            
14.2 Number of homicides per 100,000 population

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14.3 Crimes against property per 100,000

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14.4 Response time for police department from initial call

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Fire and Emergency Response Indicators

Core

10.1 Number of firefighters per 100,000 population            
10.2 Number of fire related deaths per 100,000 population

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10.3 Number of natural disaster related deaths per 100,000 population

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10.4 Number of volunteer and part-time firefighters per 100,000 population            
10.5 Response time for emergency response services from initial call

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10.6 Response time for fire department from initial call

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