A city isn’t smart because it uses technology. A city is smart because it uses technology to make its citizens’ lives better. This chapter focuses on the “secret sauce” that turns the idea of a smart city into reality – the people who live in the city, who work in the city and the people who have hopes and dreams for the kind of city they will leave for future generations.
That’s exactly what Council member IBM did in conjunction with its Smarter Cities Challenge grant program, a multi-year, 100- plus city initiative designed to get them started on ambitious projects. IBM has donated millions of dollars in employees’ time to work with city leaders.
When Kansas City Board of Public Utilities (KC BPU) installed a water and electric AMI system in 2013, in addition to improving service and reliability, they hoped to empower customers to be wiser energy and water consumers. That goal prompted the Water Department staff to make residential leak detection a priority.
One of the roles of Direction Générale de Modernisation de l’État (DGME), the French agency responsible for modernization, is guiding French ministries and agencies in their e-government initiatives.
As a leader in public sector IT, the London Borough of Newham wanted to improve its service delivery and digital engagement with citizens, while reducing costs. By sharing services with the neighboring local authority of Havering, Newham is pioneering a transformation in both councils using a trio of technologies from Council member Microsoft – Dynamics CRM, SharePoint Server and BizTalk Server.