Smart People

Smart People


A city isn’t smart because it uses technology. A city is smart because it uses technology to make its citizens’ lives better. This chapter focuses on the “secret sauce” that turns the idea of a smart city into reality – the people who live in the city, who work in the city and the people who have hopes and dreams for the kind of city they will leave for future generations.

Help citizens help themselves: in Kansas city, Residential Leak Alerts Enhance Customer Service

When Kansas City Board of Public Utilities (KC BPU) installed a water and electric AMI system in 2013, in addition to improving service and reliability, they hoped to empower customers to be wiser energy and water consumers. That goal prompted the Water Department staff to make residential leak detection a priority.

Borough’s Citizen portal cuts costs, improves services

As a leader in public sector IT, the London Borough of Newham wanted to improve its service delivery and digital engagement with citizens, while reducing costs. By sharing services with the neighboring local authority of Havering, Newham is pioneering a transformation in both councils using a trio of technologies from Council member Microsoft – Dynamics CRM, SharePoint Server and BizTalk Server.