Readiness Guide - Case Studies

Health and Human Services

Wi-Fi is as much a part of university life as classes and exams. Originating as a “hotspot” accessory, wireless networking has become a baseline technology that students expect. And once installed campus-wide, WLANs are swamped, with more than 100% usage increases per semester.

The Community Geomatics Centre (CGC) is a division of the nonprofit Sault Ste. Marie Innovation Centre, a Council Advisor located in Sault Ste. Marie, Ontario. The CGC promotes partnerships and technological means to efficiently share geospatial data, tools and knowledge among community organizations to create a safer, healthier and more prosperous community.

Public Safety

The Community Geomatics Centre (CGC) is a division of the nonprofit Sault Ste. Marie Innovation Centre, a Council Advisor located in Sault Ste. Marie, Ontario. The CGC is unique in Canada and promotes and establishes partnerships and technological means to efficiently share geospatial data, tools and knowledge amongst community organizations to create a safer, healthier and more prosperous community.

Established under Thailand’s Ministry of Justice, the Department of Special Investigation (DSI) is a national law enforcement agency dedicated to stopping serious criminal activity. DSI needed better tools for mining large sets of structured and unstructured data to improve investigation processes and reduce manual procedures.

On March 11, 2004, Madrid suffered a major terror attack when several commuter trains were bombed. As with the 9/11 attacks in the United States, this tragic incident highlighted the need for greater coordination among first responders.

Like many cities, Hayward, California’s IT department faces growing demand for services while budgetary resources recede. Located in California’s Bay Area, Hayward has a population approaching 150,000 and is the third largest city in Alameda County. The city’s network provides vital technology support to its onsite and remote staff, as well as a number of important community services for city residents.

In most parts of the world, this would be a completely useless description of a bank robber: white male, 30-45 years old, bandage on the left side of his neck. Thanks to advanced database technology, however, that’s all detectives needed to find the Striped Hoodie Bandit.

Wireless mesh communications technology from Smart Cities Council member ABB deployed in Rock Hill, South Carolina allows city police officers to spend two more hours per day in the field.

Cambridgeshire officers depended on paper-based notes that created an inefficient administrative burden and siloed important information. Facing budget constraints, Cambridgeshire Constabulary wanted to make better use of officers’ time to reassure the public and protect their safety. It also wanted a way to ensure and demonstrate the integrity of all notes officers take at the scene of a crime which could later be used as evidence.

Like many cities, Charleston, South Carolina, faced a need to improve its public safety-related IT and communications infrastructure to help deliver more efficient public safety services for its fast-growing population. Above all, Charleston wanted to find better ways to coordinate the efforts of its police, who are charged with protecting more than 125,000 residents scattered across 127 square miles, along with parks, waterways,and coastal areas.

Smart Payments and Finance

With the ability to visualize infrastructure and analyze maintenance costs - including how long major assets such as roads or pipes will last - cities can save time and money in the planning process and millions in construction and maintenance costs. Even modest-sized cities often own more than $1 billion in assets and spend millions each year maintaining them.

As in any modern city, the government of Fès must support a host of civic needs, manage its budget and attract private and foreign investment, all while coping with a population migration from rural areas to the urban core.

The city of Redmond, Washington – home to Council member Microsoft’s corporate campus and a number of the software giant’s partner companies – is proud of its responsiveness and the wide range of services it offers to constituents. Aiming to take the city into the future, policymakers developed a visionary technology plan.

King Township, in Ontario, Canada, became one of the first municipalities in Canada with a fully integrated mobile app that works in conjunction with its web portal and online services to provide Anytime, Anywhere and Any Device access to information and e-services.

Ideas to Action

California utility companies are required to meet one-third of the state’s electricity needs with power produced by renewable generation sources by 2020. But the high penetration of renewable generation has created concerns regarding grid stability, power quality and safety.

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