Readiness Guide - Case Studies


With the goal of improving rail capacity, reducing traffic congestion and reducing public transit travel times in London, Crossrail Ltd and Transport for London (TfL) –the companies responsible for delivery and rail operations in London.

Located at the crossroads of Seoul and Incheon in the western part of Korea, Bucheon City is an attractive and bustling area that promotes itself as the cultural hub of metropolitan Seoul.

Water and Wastewater

In keeping with its importance as a center of international trade, Laredo is growing, with a current population of 235,000. Keeping up with the growing number of residents within the city limits and the additional 15,000 in the surrounding county had kept the city of Laredo Utilities Department on its toes. And that was the problem.

Ten years ago, the wastewater treatment plant in Gresham, Oregon was the city’s biggest energy-consumer,. But a lot has changed since then. The plant is now making the same amount of electricity as it consumes in a year, using biosolids from wastewater treatment and fats, oils and grease as well as solar energy to produce power while also reducing energy costs. As a result, the plant now exports excess energy back to the local utility.

San Diego faced a major challenge: It wanted to promote and support water conservation through accurate consumption targeting, tracking and billing, while dealing with the daunting task of working with many local agencies, many different data formats and sources, as well as difficulties getting agency data into a system. There was also the challenge of reaching and educating customers.

The Long Beach, California water department is responsible for keeping the city’s 487,000 residents adequately supplied with clean, good-tasting water. It is also responsible for the safe delivery of wastewater to its nearby sewage treatment facilities. It’s a complex system consisting of nearly 30,000 different data points.

The Royal Commission for Jubail is a special-purpose government agency empowered to develop and operate industrial cities. Council member Bechtel has provided engineering and construction management services to the Royal Commission since its inception in the 1970s.

California Natural Resources Agency manages the state’s natural resources, including water. One of its largest departments is the Department of Water Resources (DWR), with about 3,500 employees. DWR supplies and manages the water delivery systems, provides flood protection through improvement of levees, inspects 1,200 dams and helps coordinate the state’s integrated water management.

The Netherlands is working with Council member IBM to transform flood control and the entire Dutch water system. The need is high. Of the total Dutch population, 66% live in flood-prone areas. More than 4,000 square miles (26% of the country) is below sea level.

Waste Management

When the city of Ballarat in New South Wales, Australia was chosen as one of 16 IBM Smarter Cities Challenge grant recipients in 2014, it had access to five of IBM’s top experts, who spent three weeks living there and immersed in the city to analyse and advise on its waste management strategy.

Health and Human Services

Bradford Royal Infirmary and St. Luke’s Hospital are teaching hospitals in the United Kingdom that serve the healthcare needs of 500,000 citizens, of which 22% are from black or minority ethnic (BME) origins. Many of them do not speak or understand English, a situation that often resulted in patient communication problems at the hospitals.

Tainan City Education Center is responsible for the technology needs of the Taiwan city’s 275 public K–9 schools. This includes Internet connection infrastructure; IT education to help students achieve high levels of technology literacy, and value-added services to assist the schools’ teachers and administrators, such as electronic administration, educational technology recommendations and self-service application development.

Based in Bolton, England, Ascribe is a leading provider of business intelligence (BI) and clinically focused IT solutions and services for the healthcare industry. Ascribe estimates that 82% of National Health Service (NHS) trusts in the United Kingdom use its products. With access to large volumes of data maintained by the trusts, the company wanted a BI solution that would help healthcare providers detect, predict and respond more quickly to outbreaks of infectious disease and other health threats.

When Kanaiwa Hospital in Kanazawa, Japan, decided to introduce a comprehensive electronic health records (EHR) system, it needed a smooth transition from its old paper record-keeping as well as a “non-stop” network to support the new system.

For the Hamilton County, Tennessee Department of Education, the essence of educational intelligence is insight through granularity. And it’s one reason the county’s graduation rate has increased and standardized test scores are up too.